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Solutions Demo Machines are starting to understand your customers largest than your teachers Solution for Contact Centres Extraction of semantic tags from a financing request 1 October  [news] 1 October 2018 «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN Money News Press Room News Publications Events Calendar 26 June  [event] 26 June 2018 Spitch Lingware Suite makes speech technologies hands misogynist to everyone Brian Martin UK & Ireland Regional Director, Spitch 9 August  [publications] 9 August 2018 Lingware webinar: what you missed and need to know 1 October  [news] 1 October 2018 «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN MoneyWell-nighSpitch Spitch Team Investor Relations Vacancies Brand Materials Press Room News Publications Events Calendar Brian Martin UK & Ireland Regional Director, Spitch 9 August  [publications] 9 August 2018 Lingware webinar: what you missed and need to know 1 October  [news] 1 October 2018 «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN Money Products Products Spitch CodyFi Spitch SignyFi Spitch VeryFi More... Products Spitch Lingware Suite Spitch SentyFi Sentiment wringer (cascaded) More... Brand materials [files] Spitch ProfileEnterprise Speech Solutions, PDF 1,0 Mb 1 October  [news] 1 October 2018 «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN Money Partners Partners Individual Attention Flexible Pricing Specific Adjustments 24/7 Support 26 June  [event] 26 June 2018 Spitch Lingware Suite makes speech technologies hands misogynist to everyone Brand materials [files] Spitch ProfileEnterprise Speech Solutions, PDF 1,0 Mb 1 October  [news] 1 October 2018 «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN Money Contacts InsuranceBankingContact Centres & TelecomsTransportHealthcareGovernment & Public SectorAutomotive InsuranceBankingContact Centres & TelecomsTransportHealthcareGovernment & Public SectorAutomotive Solutions Spitch – not just a technical, but a merchantry goody solution provider. Speech technologies are increasingly present in every zone of our life. We can help you to reservation up! All the solutions are accompanied by defended professional services All the solutions include merchantry process optimisation consulting, project ROI calculation, project management etc We develop new solutions for emerging industries and bespoke solutions for clients with nuanced requirements If you did not find precisely what you need in our list — please contact us InsuranceStreamlinedforms fill-in and questionnaires The worthiness to handle customers’ insurance claims in streamlined mode. Up to 80% of clients’ claims could be processed in a fully streamlined mode.Streamlinedspeaker identification Insurance companies are required to identify the consumer in some consumer service calls. Traditional identification is based on asking security questions e.g. mother’s maiden name and other details. Up to 99% consumer satisfaction. Voice-driven undeniability steering via IVR The worthiness to produce a precise undeniability topic definition and steer the consumer calls to the right teachers in streamlined mode. Fast and seamless implementation. 20% processing time reduction. Protocolling consumer callsStreamlinedprotocolling of conversations with customers by ways of an wide speech-to-text engine, trained on the voices of the company’s customers to ensure the highest accuracy, allows making all records fully searchable by keyword/ phrase and ready for machine-driven analytics.Consumersatisfaction up to 99%.Streamlinedinsurance claims (e.g. hail forfeiture reporting) Our solution can process forfeiture reporting calls in a fully streamlined way, checking if the caller is insured and informing the consumer that he or she will receive a call/e-mail with remoter instructions on how to get the car fixed. Hundreds or plane thousands of calls may be processed at the same time without any human involvement.Consumerservice sedentary It is difficult for an Insurance contact centre wage-earner to know everything well-nigh every insurance product of the company. Our solution (developed jointly with our partner) will understand what the consumer is saying by ways of keyword extraction and support the wage-earner with topic-specific information in real time. E.g. if the consumer is telling the wage-earner that he is going to Albania on vacation by car, our system will recognize “Albania” and “car” and provide all the relevant information to the wage-earner well-nigh car insurance coverage in Albania.FinancialVoice Biometric Verification/Identification and Continuous VoiceHallmarkSpitch solutions identify callers and verify consumer identities in a natural conversation. The process is increasingly secure than fingerprints, as biometric properties of one’s voice are technically harder to reprinting and reproduce. With the help of our speaker verification solution, personal private financial tutors will have biometric proof of caller identities misogynist throughout the undertow of phone conversations.Demo Voice-Driven IVR An platonic solution for improving consumer wits quality, and simultaneously lowering financing by reducing an stereotype undeniability duration.Upperverism and improved issue resolution rates are achieved through the seamless integration of both state-of-the-art speech recognition and semantic interpretation technologies, which facilitate automation of standard merchantry processes.Demo Fraudster detection Prevention of identity fraud and identification of fraudsters by voice during a real-time contact centre conversation is moreover facilitated by Spitch solutions, which can trammels a caller’s voiceprint versus a ‘black list’ of known fraudsters.Demo Real-Time analytics and Contact CentreWage-earnerSupport Our SLT solutions work in real-time and pericope real meaning. The extracted information can be used to fill in forms, bring up prompts and script options, as well as provide timely and constructive offers to customers based on sales personalisation profiling and big data.Demo VoiceWallWe offer comprehensive voice-driven solutions for retail and corporate financial in collaboration with our partners. Hands-free financial with the possibility to seamlessly switch among devices and protract your transactions – this is our definition of opti-channel / omni-channel banking. This use specimen is relevant both to compliance with powerlessness protection legislation, as well as evolving generational expectations.Demo After-HoursConsumerSupport Friendly multi-lingual, multi-dialect 24/7/365 solutions can unchangingly support customers regardless of undeniability centre operating hours. Spitch solutions can provide information on your worth wastefulness and recent transactions, or be used to woodcut lost or stolen credit cards, transpiration spending limits, and much more. Demo Searchable Audio Archives Compliance laws often require that all undeniability centre conversations are recorded. Every wall needs to record every word spoken in their trading rooms in order to help prevent illegal activities. The Spitch CodyFi solution can be used to process these audio archives, and alphabetize them for keyword or key-phrase search.Demo Two factor hallmark NIST (the U.S. National Institute for Standards and Technology) spoken recently that SMS is no longer considered secure for 2FA (2 Factor Authentication). One solution to this is to use Spitch solutions to securely verify consumer identities.Demo Video-BasedConsumerOnboarding According new regulations in some countries like Switzerland, banks can verify the identity of a new vendee not only face-to-face but moreover via remote video with mandatory undeniability recording. Spitch solutions can be used to alphabetize the recorded content, as well as enroll the vendee for voice verification during the first conversation.Demo Internal Process Monitoring Spitch solutions can be powerfully used to tenancy staff wangle to sensitive information resources within a bank’s information system, update passwords, and more. The multi-lingual, multi-dialect capabilities of Spitch CodyFi can be used to unriddle and monitor internal conversations.Demo Communication surveillance suite Spitch’s audio surveillance suite delivers cost-effective regulatory compliance (MiFID II, etc.) and additional security by seamlessly monitoring external consumer & internal staff calls 24/7. Essential features include: undeniability transcription for easy analytics, biometric identification of parties in the call, quick and easy extraction of information for regulators and security, and many more. Demo Contact Centres & Telecoms NPS measurement and consumer satisfaction wringer Measure and predict consumer satisfaction through statistical wringer of keywords and phrases found in spontaneous consumer speech. Calibrate and personize the verism by combining this full-length with streamlined post-call surveysDemo Voice-DrivenUndeniabilitySteering via IVR Spitch solutions provide upper verism natural language-driven undeniability steering, combined with the high-quality consumer service provided by human operators. This reduces stereotype undeniability handling time and the level of operator stress, and helps automate form-filling and other standard repetitive operationsDemo Real-Time Analytics andWage-earnerCoaching Support Our speech solutions work in real-time and pericope real meaning. This enables the firsthand use of extracted information to bring up personalized offers or sales/service options, as well as provide timely and well-informed responses to customers. Spitch provides solutions that indulge supervisors to produce personalized online agent-coaching that can be delivered to their teachers to undertake at their own convenienceDemo PostUndeniabilitySurveys The Spitch hosted solution supports streamlined post-call surveys that can help you understand consumer opinions well-nigh your visitor services. This can dramatically lower the forfeit of regular consumer satisfaction and NPS evaluations as well as the time required to siphon it outDemo Contact Centre Quality AssuranceStreamlinedkeyword extraction and wringer of key phrases on 100% of calls. Confidently assess compliance with quality standards, trueness to scripts, and efficiency, as well as other parameters as required by the clientDemoStreamlinedInformation Capturing for Analytics Our speech solutions support for streamlined capture of a wide variety of relevant speech data, which can be used in combination with big data analytics to unhook a increasingly detailed understanding of consumer needs, preferences, and market organizationDemo Transport Contact centre automation Full contact centre automation with intelligent voice-driven IVR utilizing the full spectrum of speech technologies, including semantic interpretation, emotion detection and sentiment analysis; streamlined response to queries on schedules and other journey-related information. Booking by voice (fully streamlined service); paying for tickets by voice and more. NLP-enabled solutions for noisy environments Adding a voice user interface to ticket vending machines; sufficiency to identify and verify drivers’ ID; worthiness to use voice to interact with written systems; VUIs for drivers’ and passenger apps; streamlined push notifications for passengers, driven by the driver's voice; and many increasingly use cases are utilizing the advantages of Spitch’s NLP engine unsteadfast to perform with the highest quality in specific sensory environments. Intelligent auto-attendantsStreamlinedadvisor on any transport visitor web-site – unhook tips for customers, resolve most standard issues, wordplay queries automatically, and deploy interactive self-services including those based on outstanding geo-search expertise of the Spitch R&D team. Robotized personal assistants for social networks: chatbot for text messages; voice chatbot for mobile applications; and voice chatbot for mobile messengers.Streamlinedpost-journey surveys and NPS measurementModernizeconsumer wits in a cost-effective way by unchangingly having wangle to data on consumer satisfaction level; deploy real-time and retrospective analytics and feedback analysis; quality warranty and auto-prompts to contact centre operators and more. Robotized interactive calls to passengers Contacting customers by streamlined interactive mass calls to inform e.g. in specimen of emergencies, implement schedule changes and offer bounty options, receive instructions and wield upgrades, as well as collect feedback. Highly well-judged voice user interfaces We’ve entered an age where customers will soon expect to be served efficiently without one sentence request in all channels (app, online, contact centre etc.). Browsing ramified timetables and checking connections can be robotized to modernize consumer travelling experience. HealthcareStreamlinedform filling, prescriptions and referrals Automation of repeated procedures – e.g. a template for an appendectomy – using speech input to bring up the template and fill in the information that is specific to the current patient | fill and execute prescriptions by voice, order lab tests, or order imaging with natural language requests: “I need an X-ray and MRI for patient A”.DemoStreamlinedPatient ID Verification / Identification Secure, passive caller identity verification/identification based on voice biometrics for remote services and personal/medical information exchangeDemo ASR and Voice Search Technologies for e-Documentation Systems Spitch can provide bespoke solutions tailored to unhook state-of-the-art verism for speech-to-text, precision voice search, and well-judged keyword spottingDemo Voice Verification / Identification for Employees The Spitch solution can be used to provide secure patient records wangle for hospital staff. The same technologies can be used to tenancy wangle to secure storage roomsDemoStreamlinedVoice-Driven IVR Friendly multi-lingual, multi-dialect speech recognition solutions that work 24/7/365 can save time in answering commonly asked questions, provide standard information, or plane automate standard processes. Human teachers will be self-ruling to focus on individual and specialized consumer serviceDemo Real-time analytics and contact centre operator support Our speech solutions work in real-time and pericope real meaning. This enables the firsthand use of extracted information to fill in forms, bring up prompts and script options, make appointments, and provide timely and constructive instructions for patientsDemo Government & Public Sector IVR systems for GovernmentUndeniabilityCentres Voice-driven undeniability steering and queue reduction can help modernize satisfaction with government services and simultaneously subtract operational financing by reducing stereotype undeniability handling time and the overall number of on-site visits. Spitch solutions can help unhook state-of-the-art verism for voice-driven IVR and undeniability steering applicationsDemo Voice Biometric ID Verification / Identification Spitch provides technologies for verifying and identifying callers in a natural conversation. It helps unhook services remotely without the need for on-site visits. Voice biometrics can be used in tax collection, pensions/benefits management, and other government services, as well as for fraud prevention purposes (liveness detection, prevention of identity theft, benefits fraud and more). Spitch solutions can moreover be used for constructive resource wangle tenancy without the need to purchase new and plush equipmentDemo Post-Call FeedbackHodgepodgeThe Spitch hosted solution facilitates streamlined outgoing calls to collect feedback and self-mastery surveys, including service quality and satisfaction wringer to understand taxpayer opinions. This provides a ways of continuous resurgence of e-government and remote servicesDemo Automotive Automotive Voice User Interface Spitch envisions a new generation of Voice User Interface (VUI) tailored to the unique needs of the automotive industry. This facilitates a natural language, hands-free interaction and tenancy of most in-car features. The VUI should be worldly-wise to recognize suburbanite hesitations to provide predictive guidance. Spitch solutions moreover aim to identify suburbanite lark to help modernize safetyDemo Driver/Owner Verification and Identification The Spitch solution can be utilized to remoter modernize the wangle security for any automobile. We can work together with automobile manufacturers to add voice verification as an spare layer of automobile wangle security and to modernize the settings personalisation experienceDemo Personalise location and music search results Spitch semantic interpretation technology, in conjunction with speaker identification facilitates extraction of not only gender and age, but moreover sentiment and other non-verbal features from any driver’s speechDemo AdaptedSensoryModels Noise-robust sensory models can be well-timed to the unique characteristics of each target automobile. This helps ensure the highest possible ASR accuracyDemo Automotive mobile apps With Spitch’s Speech Analytics mobile SDK (Software Development Kit) the automotive suppliers and manufacturers can embed speech analytics and voice biometrics capabilities in their solutions. This will enable the suburbanite to manage the car via a mobile device using self-ruling speech (e.g. starting an engine, adjusting climate/air-conditioner surpassing getting into the car, finding the car in the carpark, opening the boot, and in the future – using valet parking functions remotely). At the same time, the car will be worldly-wise to verify the identity of the owner/speaker by ways of voice biometrics (or use it as an spare security measure for multifactor authentication)Demo Events: 26 June Spitch Lingware Suite makes speech technologies hands misogynist to everyone Publications: 9 August Lingware webinar: what you missed and need to know Brian Martin, UK & Ireland Regional Director, Spitch News: 1 October autor «Speech solutions are the must-have in Switzerland...» — Spitch CEO Alexey Popov gives an interview to CNN Money Autor News: 26 September autor Computer Reseller News (CRN) Germany recognises Spitch and explains its move into the German market Autor Zurich, Kreuzstrasse 54, 8008, Zurich, Switzerland info@spitch.ch + 41 44 542 82 66 Solutions InsuranceBankingContact Centres & TelecomsTransportHealthcareGovernment & Public SectorAutomotive Spitch News Events Calendar Publication Spitch Team Offices & Contacts Investor Relations Vacancies Privacy Policy Products Voice User Interface Design Speech Analytics Suite Voice Biometrics Products Spitch VeryFi Spitch IdentyFi Spitch SignyFi Spitch SentyFi Spitch CodyFi Spitch Lingware Suite Downloads Enterprise Speech Solutions Advantages of biometric identification Spitch Partners Network More... 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